Duke Energy restores power to 97% of customers in the Carolinas following Hurricane Ian

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  • Most remaining customers will be restored by midnight Sunday

  • Crews have repaired more than 950,000 power outages since Thursday

CHARLOTTE, N.C. – Duke Energy has restored power to nearly all customers in North Carolina and South Carolina following Hurricane Ian.

Less than 25,000 customers – almost all in North Carolina –remained without power as of 11:30 a.m. 

Duke Energy expects to restore power to most of the remaining customers, whose properties can receive power, by 11:59 p.m., Sunday, Oct. 2.

Customers who are registered to receive Duke Energy text outage alerts will continue to receive restoration updates for their specific locations as repairs are completed.  

Crews have repaired more than 950,000 power outages since the destructive storm passed through the Carolinas over the weekend. The latest outage numbers can be found at duke-energy.com/outages/current-outages.

“Our crews are working as quickly as possible to safely restore power to all of our customers across the Carolinas,” said Jason Hollifield, Duke Energy’s Carolinas storm director. “We know there are pockets of hard-hit areas that will require more extensive work. We greatly appreciate our customers’ continued patience during this challenging time for them and their families.”

Duke Energy continues to deploy crews to the hardest-hit areas as repairs in other locations are completed.  The company mobilized 10,000 workers to respond to Ian.

Reasons why you may not receive power by the expected time

Sometimes, customers may see a neighbor's lights come back on while they are still without power. A few explanations:

  • Parts of the neighborhood may be served by different circuits, and not all circuits come back at the same time.
  • There may also be a problem with their individual service line or their meter.

If the meter box is pulled away from a customer’s house or mobile home service pole, and power is not being received, the homeowner is responsible for contacting an electrician to reattach the meter box and/or provide a permanent fix. In some instances, an electrical inspection may be required by the county before Duke Energy can reconnect service. An electrician can advise customers on next steps.

Power restoration process

During restoration, workers may not be visible in each impacted neighborhood, as the first priority is to repair large power lines and other infrastructure that will return power to the greatest number of customers as quickly and safely as possible. Click here for information on how Duke Energy restores power.

Customers who experience a power outage can report it the following ways:

  • Text OUT to 57801 (standard text and data charges may apply).
  • Visit duke-energy.com on a desktop computer or mobile device. 
  • Use the Duke Energy mobile app (download the Duke Energy app on your smartphone via Apple Store or Google Play). 
  • Call Duke Energy’s automated outage-reporting system: 800.769.3766 (800.POWERON). 

More tips on what to do before, during and after a storm can be found at duke-energy.com/safety-and-preparedness/storm-safety.

A checklist serves as a helpful guide, but it's critical after a storm to continue to follow the instructions and warnings of emergency management officials in your area.

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business and at least a 50% carbon reduction from electric generation by 2030 and net-zero carbon emissions by 2050. The 2050 net-zero goals also include Scope 2 and certain Scope 3 emissions. In addition, the company is investing in major electric grid enhancements and energy storage, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos and videos. Duke Energy’s illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on TwitterLinkedInInstagram and Facebook.

Media contact: Jeff Brooks (Carolinas Media inquiries)
Media line: 800.559.3853
Twitter: @DE_JeffB