Duke Energy wrapping up response to Tropical Storm Colin

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  • Majority of outages expected to be restored by midnight, though many will be restored well before then

  • Company appreciates customers’ support and patience during the storm

ST. PETERSBURG, Fla. — Duke Energy crews and additional contractors worked throughout the day restoring power to Florida customers impacted by Tropical Storm Colin.

As of 3:30 p.m., approximately 3,600 customers, mainly in Pinellas County, were still experiencing storm-related outages. More than 99 percent of all Duke Energy customers in Florida have power. Since the storm began on Monday, company crews have restored power to about 95,000 of its 1.7 million Florida customers.

Duke Energy anticipates the vast majority of storm-related outages will be restored by midnight, though many will be restored earlier. The company will continue to work overnight until all isolated outages are restored. Customers are encouraged to visit the online outage map at www.duke-energy.com/outagemap or call our Customer Care Center at 800.700.8744 for individual restoration times.

“Our crews and additional contractors have worked around-the-clock since Monday and we’ve brought in additional resources to restore power to our customers as quickly and safely as possible," said Luis Ordaz, Duke Energy Florida storm director. “We appreciate the patience of our customers while we worked through this unusual storm.”

While no two storms are the same, Colin was unique. A typical tropical storm is more clearly defined and has a shorter impact duration.

The lingering severe weather associated with Tropical Storm Colin resulted in numerous waves of scattered outages since early Monday morning. In some cases, customers may have been impacted by multiple outages.

If a customer’s electric service is still out, check with neighbors to see if they have power. If they do, you may have only a blown fuse or a tripped circuit. If the fuse blows or circuit breaker trips again after being reset, you will need assistance from a licensed electrician. Customers who have had damage to electrical equipment on their property may also need an electrician’s assistance. 

Duke Energy reminds customers to stay away from power lines that have fallen or are sagging. Consider all power lines energized, as well as trees or limbs in contact with them. Please report downed power lines to Duke Energy.

Customers can report outages by calling 800.228.8485 or online at www.duke-energy.com.

Outages can also be reported by texting “REG” to 57801 to register for text alerts or by enrolling at duke-energy.com/outagealerts for voicemail notifications. Customers will need to have their account number or have their mobile number registered with their account.

For information on social media, follow Duke Energy on Twitter (@DukeEnergy and @DE_SuzanneG) and Facebook (Duke Energy).

About Duke Energy Florida

Duke Energy Florida owns coal-fired and natural gas generation providing about 9,100 megawatts of owned electric capacity to approximately 1.7 million customers in a 13,000-square-mile service area.

With its Florida regional headquarters located in St. Petersburg, Fla., Duke Energy is one of the largest electric power holding companies in the United States. Its regulated utility operations serve approximately 7.4 million electric customers located in six states in the Southeast and Midwest, representing a population of approximately 24 million people. Its Commercial Portfolio and International business segments own and operate diverse power generation assets in North America and Latin America, including a growing portfolio of renewable energy assets in the United States.

Headquartered in Charlotte, N.C., Duke Energy is a S&P 100 Stock Index company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at duke-energy.com

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