Advisory: Duke Energy reminds customers how to stay safe following the severe weather

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CHARLOTTE, N.C. -- High winds and severe thunderstorms are forecasted to impact the Carolinas today and early Thursday.

While the full impact of the storm is unknown, Duke Energy wants to remind customers how to stay safe during and following the severe weather. The company urges customers to:
  • Stay away from power lines that have fallen or are sagging. Consider all power lines energized, as well as trees or limbs in contact with power lines. Please report downed power lines to Duke Energy.
  • If a power line falls across a car you're in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure no part of your body is touching the car when your feet touch the ground.

Reporting outages
Customers who experience an outage during the storm should call the automated outage-reporting system at 1-800-POWERON (1-800-769-3766) or text OUT to 57801 (standard text and data charges may apply).

Customers can also report an outage or view current outages online at

Duke Energy is also providing updates on its social media channels to keep customers informed if significant outages occur.

The company reminds customers to have an emergency kit ready in case they experience an extended outage. We recommend that customers check supplies of flashlights, batteries, bottled water, non-perishable foods, medicines, etc.

Customers should also ensure a portable, battery-operated radio, TV or NOAA weather radio is on hand and your cell phone is charged. Be sure to check on family members, friends and neighbors who have special medical needs or who are elderly, to ensure they have necessary emergency supplies.

About Duke Energy
Duke Energy is the largest electric power holding company in the United States. Its regulated utility operations serve approximately 7.3 million electric customers located in six states in the Southeast and Midwest, representing a population of approximately 23 million people. Its Commercial Portfolio and International business segments own and operate diverse power generation assets in North America and Latin America, including a growing portfolio of renewable energy assets in the United States.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at

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