Duke Energy bringing smart meters to Kentucky customers, giving them more control of their energy use and bill payment options

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  • Pick Your Due Date, Usage Alerts first of several new options available to customers with smart meters

CINCINNATI -- Duke Energy Kentucky is launching its smart meter deployment program later this month, bringing the new digital technology to customers in northern Kentucky.  

The new smart meters are part of Duke Energy's commitment to building a smarter energy future. The investment in the digital technology will improve reliability and help the company meet the changing needs and expectations of customers.

The new meters offer a number of enhanced services that will provide customers with more control over their energy use as well as offer tailored bill payment options.

Customers with smart meters will have the opportunity to pick billing due dates, and receive alerts that will guide their monthly budgeting and help them manage their personal energy lifestyle.

"Customers have told us they want more timely access to their energy usage information, and bringing these smart meters to Kentucky is a way for us to meet those expectations," said Jim Henning, president, Duke Energy Ohio and Kentucky. "We know our customers also want more control over their energy usage, their utility bill and tools to help them make smart energy choices to best fit their needs."

Customers will be notified via bill inserts, post cards, door hangers, phone calls and letters to let them know when we will be in their neighborhood for installations. Deployment will take approximately eighteen months.

Click here to learn more about smart meter technology.

Pick Your Due Date

Pick Your Due Date offers eligible Duke Energy Kentucky customers the option to select a billing due date that best aligns with their personal needs and finances to provide more flexibility and control when paying their monthly bills.

Usage Alerts

Monthly energy costs can be tricky to predict. Duke Energy Kentucky customers can now take control of their electricity use and monthly budget with Usage Alerts.

Customers will automatically receive an email halfway through the billing cycle. The email will include the current bill amount and a projection of  their final monthly bill. Customers also have the option to receive mid-cycle alerts via text message.

Customers can also set up budget alerts to help keep their bill in check. They will be informed when their bill is expected to reach a specific dollar amount of their choosing, allowing them to course-correct and cut back on usage if they wish. It's similar to when your cell phone provider gives you a data usage update when you are nearing the limits of your plan.

These offerings will be available as new smart meters are installed. These meters are an evolution of the company's previous meter-reading technology and provide  greater benefits and a better experience for customers.

Faster Service

Are you moving? With smart meters,  most residential customers may no longer have to wait for a Duke Energy representative to come to  their premises to connect or disconnect  their electric service because requests can be performed remotely. For reconnecting or disconnecting gas service, we will still need access to the gas meter.

Quicker Response to Power Outages

Today you still need to notify us if you are experiencing a power outage. With a new smart meter, there is a two-way conversation with our computer systems, and we will know more about outages than we know today. This could help us respond faster to restore service. In the future, your smart meter may even report the outage for you!

Fewer Estimated Customer Bills

Smart meters are read automatically – not manually –so there's no need to estimate bills when meters can't be easily accessed, such as during severe weather. Duke Energy will no longer have to access a customer's property for monthly, walk-by meter reads.

Your Information Is Safe and Protected

Your energy usage information is strictly confidential. Duke Energy does not share this data with anyone without your authorization. The information coming from our smart meters is encrypted and protected from the moment it is collected until the moment it is purged.

Digital smart meter technology uses radio frequency bands that have been used for many years in devices such as baby monitors, remote-controlled toys and medical monitors. The radio signals are far below the levels emitted by common household appliances and electronics, including cellphones and microwave ovens. According to the World Health Organization, FCC, U.S. Food and Drug Administration and Electric Power Research Institute, no adverse short- or long-term health effects have been shown to occur from the radio frequency signals produced by smart meters or other such wireless networks.

Smart Meter Opt Out

If you choose to opt out of having a smart meter installed at your residence, please contact Duke Energy toll free at 877.675.1656 or 513.419.1777. Please note that a $25 monthly fee will be charged to your energy bill to cover the costs of manually reading your meter each month. If you opt out after the smart meter is installed, a one-time fee of $100 will be charged to your energy bill for removal of the smart meter, in addition to the $25 monthly fee.

Duke Energy Ohio/Kentucky

Duke Energy Ohio/Kentucky's operations provide electric service to about 850,000 residential, commercial and industrial customers in a 3,000-square-mile service area and natural gas service to approximately 529,000 customers.

Headquartered in Charlotte, N.C., Duke Energy is one of the largest energy holding companies in the United States. Its Electric Utilities and Infrastructure business unit serves approximately 7.5 million customers located in six states in the Southeast and Midwest. The company's Gas Utilities and Infrastructure business unit distributes natural gas to approximately 1.6 million customers in the Carolinas, Ohio, Kentucky and Tennessee. Its Commercial Renewables business unit operates a growing renewable energy portfolio across the United States.

Duke Energy is a Fortune 125 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at duke-energy.com

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