Duke Energy Ohio natural gas customers may qualify for a one-time $500 bill credit

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  • Special bill assistance funds available for qualifying seniors and low-income Ohio natural gas customers

  • Additional bill assistance is available through the company’s Share the Light Fund℠

CINCINNATI – More than $3 million in financial assistance is available to current Duke Energy Ohio natural gas customers meeting income-eligibility criteria. Qualifying  customers can apply to receive a one-time payment of $500 to their current natural gas bill. The funds are available as part of an agreement approved by the Public Utilities Commission of Ohio earlier this year. Of the funding, $450,000 is reserved for  qualifying seniors, with the balance available for eligible low-income customers.

To qualify, customers must be 65 or older and at or below 250% of the federal poverty guidelines, or have income at or below 250% of the federal poverty level. Customers must also receive natural gas service from Duke Energy Ohio and have an account registered in their name. The funds are available now and will remain available until they have been pledged to qualifying Ohio customer accounts. More information can be found at duke-energy.com/info/unindexed/ohio-bill-help.

“People are paying more from the grocery store to the gas pump. Our customers are also noticing higher energy bills, as rising fuel costs impact the price of energy,” said Amy Spiller, president of Duke Energy Ohio and Kentucky. “We know that higher bills can be a hardship for many and we want to connect our customers with financial assistance and resources to help.”

Duke Energy is working with local agencies to determine eligibility and distribute the funds. Customers 65 or older needing assistance paying an energy bill should contact:

Council on Aging: 513.721.1025

Clermont Senior Services: 513.724.1255

Low-income customers should identify and reach out to one of the following Ohio Community Action Agencies in their area:

Adams County: 937.378.6041

Butler County: 513.868.9300

Clermont County: 513.732.2277

Clinton County: 937.382.8365

Hamilton County: 513.569.1850

Montgomery County: 937.341.5000

Warren County: 513.695.2100

Bill assistance is also available for qualifying customers through the company’s Share the Light Fund program. Duke Energy works in partnership with The Salvation Army in Ohio and Northern Kentucky Communication Action Commission in Kentucky to distribute the company’s assistance funds. Qualifying Duke Energy customers who are struggling to pay their energy bills can receive up to a $300 credit annually on their account. For more information on eligibility guidelines and how to apply, click here.

Duke Energy offers a number of tools and resources to help customers take control of their energy use and save money. To learn more about these programs, including text alerts to adjust and save before your bill arrives, budget billing, free usage reports, and payment plans, visit duke-energy.com/SeasonalBills.

Duke Energy Ohio/Kentucky

Duke Energy Ohio/Kentucky, a subsidiary of Duke Energy, provides electric service to 880,000 residential, commercial and industrial customers in a 3,000-square-mile service area, and natural gas service to 550,000 customers in a 2,650-square-mile service area, in Ohio and Kentucky.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company has interim carbon emission targets of at least 50% reduction from electric generation by 2030, 50% for Scope 2 and certain Scope 3 upstream and downstream emissions by 2035, and 80% from electric generation by 2040. In addition, the company is investing in major electric grid enhancements and energy storage, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear. 

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “World’s Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos and videos. Duke Energy’s illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on TwitterLinkedInInstagram and Facebook.

Contact: Casey Kroger
Office: 513.287.1051
24-Hour: 800.559.3853
Twitter: @DE_CaseyK