Automated outage reporting system returning to service will provide more information.
Company apologizes for not meeting customer expectations.
ST. PETERSBURG, Fla. -- Tonight, more than 99 percent of Irma-related outages will be restored in the following counties: Bay, Brevard, Columbia, Dixie, Flagler, Franklin, Gilchrist, Gulf, Hamilton, Hillsborough, Jefferson, Lafayette, Leon, Madison, Orange (excluding the northern Orange and Lake County border), Osceola, Pasco, Pinellas, Suwannee, Taylor and Wakulla. We will continue to work on isolated and scattered outages until all customers are restored.
Duke Energy today said its automated outage management system (OMS) was returning to service, enabling more accurate restoration information and assisting in speeding up final restoration work for outages that exist after nearly 1.3 million customers lost power from Hurricane Irma.
"To the many people who have given a 'shout out' to our lineman and expressed their appreciation, we thank you," said Harry Sideris, Duke Energy Florida state president. "At the same time, we deeply apologize for not meeting our customers' expectations. They expect and deserve better from us. Our customers are angry and frustrated that we could not provide them better information. I want to reassure them that we have not stopped and will not stop until our customers are restored."
Losing the automated system in the aftermath of Irma forced the company to manually track outages and estimate restoration times. Once the system is reconciled, the company will be able to provide customers with more detailed information.
With the transition back to the normal outage management system, the outage numbers may look different as the two systems are reconciled. Duke Energy has restored nearly 1.6 million outages and currently has roughly 155,800 outages system wide.
Crews have been out in the field working to restore power to remaining customers and, as a result of the damage they're seeing and the extent of the repairs required, estimated times of restoration have been revised for some areas. We expect to restore essentially all customers as follows:
- By 11 p.m. on Monday, Sept. 18 – Alachua, Citrus, Hernando, Levy, Marion, Seminole and Sumter counties.
- By 11 p.m. on Tuesday, Sept. 19 – The severely impacted areas of Hardee, Highlands, Lake, Polk and Volusia counties. Also the northern Orange and Lake County border due to rebuilding the electrical system that suffered significant damage in those areas.
In some cases, service may be delayed in areas impacted by tornadoes, heavy tree and debris damage, and where a meter or other customer equipment was damaged and requires repair and an inspection.
As the OMS system is restored to full functionality, customers may receive calls from Duke Energy about their outage status as system data is updated and verified.
If you are still without power, please contact us by:
- Texting OUT to 57801
- Calling Duke Energy's automated outage reporting system – 800.228.8485.
For the latest outage information and other company updates, visit news.duke-energy.com/irma.
About Duke Energy Florida
Duke Energy Florida owns and operates a diverse generation mix, including renewables, providing about 8,800 megawatts of owned electric capacity to approximately 1.8 million customers in a 13,000-square-mile service area.
With its Florida regional headquarters located in St. Petersburg, Fla., Duke Energy is one of the largest electric power holding companies in the United States. Its Electric Utilities and Infrastructure business unit serves approximately 7.5 million customers located in six states in the Southeast and Midwest. The company's Gas Utilities and Infrastructure business unit distributes natural gas to approximately 1.6 million customers in the Carolinas, Ohio, Kentucky and Tennessee. Its Commercial Renewables business unit operates a growing renewable energy portfolio across the United States.
Duke Energy is a Fortune 125 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at duke-energy.com.
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