ST. PETERSBURG, Fla. – Following a thorough assessment of damage from Hurricane Idalia, Duke Energy Florida will restore 95% of customers who experienced the worst of the storm no later than 11:30 p.m. Sunday.
This is the latest time we expect to have the majority of customers restored, though many customers will be restored before then.
We greatly appreciate our customers’ ongoing patience.
Here are the estimated times of restoration.
Friday, 11:30 p.m.
- Alachua County
- Dixie County
- Gilchrist County
- Jefferson County
- Lafayette County
- Levy County
- Suwannee County
Saturday, 11:30 p.m.
- Columbia County
- Taylor County
Sunday, 11:30 p.m.
- Hamilton County
- Madison County
As of 3 p.m., the company had already restored 156,000 customers. Nearly all impacted customers outside of the counties listed above have had their service restored.
Areas impacted directly by Idalia’s landfall experienced extensive damage or flooding and may require more time for restoration.
For customers whose home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification from the local building inspection authority before power can be restored.
If the meter box is pulled away from a customer’s house or mobile home service pole and power is not being received, the homeowner is responsible for contacting an electrician to reattach the meter box and/or provide a permanent fix. In some instances, an electrical inspection may be required by the county before Duke Energy can reconnect service. An electrician can advise customers on next steps.
The company will continue to provide regular updates to customers and communities through emails, text messages, outbound phone calls, social media and its website, which includes the power outage map.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 10,500 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 27,600 people.
Duke Energy is executing an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company has interim carbon emission targets of at least 50% reduction from electric generation by 2030, 50% for Scope 2 and certain Scope 3 upstream and downstream emissions by 2035, and 80% from electric generation by 2040. In addition, the company is investing in major electric grid enhancements and energy storage, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.
Duke Energy was named to Fortune’s 2023 “World’s Most Admired Companies” list and Forbes’ “World’s Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos and videos. Duke Energy’s illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.
Contact: Ana Gibbs