Industry ranking reflects customers' view of service, product and brand
CHARLOTTE, N.C. -- Piedmont Natural Gas has been designated most trusted utility brand among residential customers, according to a new report based on surveys of customers of the nation's 129 largest utilities.
The Cogent Reports 2017 Utility Trusted Brand & Customer Engagement: Residential study ranks utilities based on their relationships with residential customers. Among the factors measured are operational satisfaction, product experience and brand trust.
Piedmont's score on Cogent's Brand Trust Index placed it second among all natural gas utilities nationwide and also second among all utilities. Piedmont also placed second in Cogent's 2015 study.
"We are thrilled to be recognized as the nation's second most trusted utility brand for the second time in only three years," said Frank Yoho, executive vice president and president of natural gas operations for Duke Energy. "We strive to earn our customers' trust every day by maintaining a safe and reliable distribution system, providing excellent customer service and being a good community partner. We are pleased to know that our customers are aware of these initiatives and value our relationship."
The full report is available here.
About Piedmont Natural Gas
Piedmont Natural Gas, a North Carolina corporation, is an energy services company whose principal business is the distribution of natural gas to more than a million residential, commercial, industrial and power generation customers in portions of North Carolina, South Carolina and Tennessee. Piedmont provides a foundation for establishing a broader strategic natural gas infrastructure platform within Duke Energy to supplement and complement the previous natural gas pipeline investments and the natural gas business located in the Midwest.
Duke Energy is a Fortune 125 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at duke-energy.com.
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Loree Elswick, Piedmont Natural Gas
David Coburn, Luquire George Andrews