Industry ranking reflects customers' view of service, product, brand
CHARLOTTE, N.C. -- Piedmont Natural Gas has been designated a 2017 Utility Customer Champion, according to a report based on surveys of more than 50,000 customers of the nation's 130 largest utilities.
Piedmont's score on the index was high enough to place it fourth among all utilities – natural gas and electric – nationwide.
Piedmont earned the honor based on a strong third-place ranking among all natural gas utilities included in Utility Trusted Brand & Customer Engagement™: Residential study, a Cogent Reports™ study by Market Strategies International, conducted in December 2017.
Piedmont was recognized last year as one of the utility industry's most trusted brands.
"Piedmont Natural Gas is honored to be included among the nation's top natural gas utilities as a Utility Customer Champion," said Frank Yoho, executive vice president and president of natural gas operations for Duke Energy. "Piedmont continuously strives to provide the best experience for all of our customers, and we are pleased to know our efforts are being recognized."
The core factors measured in the study are operational satisfaction, product experience and brand trust. To qualify as a Utility Customer Champion, utilities needed to achieve high scores not only in each of these three areas but on the survey's Engaged Customer Relationship (ECR) index as well.
The full report is available here.
About Piedmont Natural Gas
Piedmont Natural Gas, a North Carolina corporation, is an energy services company whose principal business is the distribution of natural gas to more than a million residential, commercial, industrial and power generation customers in portions of North Carolina, South Carolina and Tennessee. Piedmont provides a foundation for establishing a broader strategic natural gas infrastructure platform within Duke Energy to supplement and complement the previous natural gas pipeline investments and the natural gas business located in the Midwest.
Duke Energy is a Fortune 125 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at duke-energy.com.
The Duke Energy News Center serves as a multimedia resource for journalists and features news releases, helpful links, photos and videos. Hosted by Duke Energy, illumination is an online destination for stories about people, innovations, and community and environmental topics. It also offers glimpses into the past and insights into the future of energy.
Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.