Piedmont Natural Gas outlines flexible payment plans for customers behind on natural gas bills

Share This Story

  • Utility announces plans for gradual return to standard billing practices.

  • Effective in North Carolina, South Carolina and Tennessee.

  • Disconnections for nonpayment continue to be suspended until October.

CHARLOTTE, N.C. – Piedmont Natural Gas is resuming standard billing practices in the coming weeks in its service territories in North Carolina, South Carolina and Tennessee, offering plans and flexible options to help customers who are behind on their utility payments. Service disconnections for nonpayment will continue to be suspended until October 2020.

“Piedmont’s return to standard business practices reflects the hardships some of our customers still face,” said Sasha Weintraub, senior vice president for Piedmont Natural Gas. “By offering flexible plans for past-due balances, we want to put our customers first and make it easier for them to get back on track.”

Customers can sign up for payment arrangements now in South Carolina and Tennessee, and enrollment will be made available in North Carolina beginning in September. Options and information specific to each state are outlined at Piedmont's COVID-19 Response.

“We’re asking customers with a past-due balance to contact us now to establish a plan and mitigate potentially more significant financial challenges in the future,” said Mia Haynes, vice president of customer care for Piedmont Natural Gas. “In addition to the extended payment plans Piedmont is offering, customers can explore other financial support options from one of several nonprofit and community agencies in our service territories.”

Haynes urges customers to visit piedmontng.com or call Piedmont at 800.752.7504 as soon as possible to learn about available resources and set up a payment plan for their past-due balance.

When the pandemic first began, Piedmont took swift action to help customers by suspending key credit processes, halting disconnections for nonpayment, and eliminating late payment fees and third-party fees for credit card and other payments. Since March of this year, Piedmont and its parent company Duke Energy have donated $6 million for COVID-19 relief efforts, offering support for our customers and communities.

Additional resources for financial support:

Customers with past-due balances who do not contact Piedmont to establish a payment arrangement will be subject to disconnection for nonpayment. These customers will receive notices in their October bill specifying the earliest possible date their natural gas service could be disconnected for nonpayment.

Piedmont Natural Gas

Piedmont Natural Gas, a subsidiary of Duke Energy, is an energy services company whose principal business is the distribution of natural gas to more than 1 million residential, commercial and industrial customers in North Carolina, South Carolina and Tennessee. The company also supplies natural gas to power plants. Piedmont is routinely recognized by J.D. Power for excellent customer satisfaction, and has been named by Cogent Reports as one of the most trusted utility brands in the U.S. 

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of the largest energy holding companies in the U.S. It employs 30,000 people and has an electric generating capacity of 51,000 megawatts through its regulated utilities, and 3,000 megawatts through its nonregulated Duke Energy Renewables unit.

Duke Energy is transforming its customers’ experience, modernizing the energy grid, generating cleaner energy and expanding natural gas infrastructure to create a smarter energy future for the people and communities it serves.

Duke Energy was named to Fortune’s 2020 “World’s Most Admired Companies” list, and Forbes’ 2019 “America’s Best Employers” list. More information about the company is available at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos, videos and other materials. Duke Energy’s illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook

Media contact: 877.348.3612